I upgraded to Windows 8 Pro, using a Dreamspark iso, and successfully activated. I installed a SSD, moving the HDD in place of the ODD.
I apologize for the late reply, but haven't the chance to get my hands on that system until now to gather the information you asked me for.
Regards, Rajesh Govind - Microsoft Support Engineer You should get the help you an expert in updating the BIOS. Modifications of the settings are at your own risk. Microsoft cannot guarantee that any problems resulting from the configuring Important: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. On the computer with the help of the computer manufacturer technical support.
Go to the computer manufacturer’s website and search for the latest Windows 8 compatible drivers available for chipset and graphics card on the computer and then install them by following the instructions given in the website.
Step 2: Update BIOS, Chipset and the Graphics Card Drivers from the Manufacturer’s website
If no driver updates are available via Windows Update, then you may install them from the Computer Manufacturer’s website. Troubleshoot problems with installing updates If so, install the same and check if it helps.Ī) Press “Windows Logo” + “W” keys from the keyboard.ī) Type “ Updates” in the search bar and click on “ Install optional updates” from the left pane.Ĭ) From the “ Windows Update” window, click on “ Check for Updates” on the top left corner, to receive a fresh list of updates and then install all the updates listed there.įor any issues while installing Windows Updates, you may also refer to this link: Step 1: Check the Windows updates for any latest driver updates.Ĭheck in Windows updates if any driver updates are available. Method 2: Update the BIOS, Chipset and the Graphics Card Drivers on the Computer If that doesn’t help, then try the next method. This is to check if the issue is caused by any external devices
Please disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard) and then check if you still face this issue while restarting the computer. Method 1: Disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard) You may please try the following methods and let’s know the results. I request you to make a note of the recently installed updates. This will show you the names of the updates that were installed successfully and the updates that had failed to install on the computer. To find the KB numbers of the updates that were installed recently, follow these steps:Ī) Press “Windows Logo” + “W” keys on the keyboard and type “ Update history” in the search box.ī) Click on the option “ View your update history for Windows”. I would like to ask few questions regarding this issue for a better understanding.ġ) What is the make and model of the computer?Ģ) Do you have any external device connected to the computer?ģ) What exactly happens after the booting process freezes? Do you have to manually shut it down and boot again to login to the computer?Ĥ) Did you check the update history to find the details of the recently installed updates which seem to have caused this issue? This issue seems to be due to some issues with the device drivers installed on the computer.